Support & frequently asked questions

Pay-as-you-go lookups cost US$0.10 each when they successfully find a manufacture date. Charges are collected monthly. There is no fixed monthly membership fee.

The website includes 15 successful lookups per month. After that allowance, available trial and reward lookups are used before optional paid access at US$0.10 per successful lookup. A lookup that finds no manufacture date is not charged.

Yes. A verified website account can start one 30-day trial with 200 free website and app lookups, without a credit card or automatic activation of paid billing. Qualifying approved contributions also earn 50 free lookups, valid for 12 months from approval. The regular 15 monthly free lookups apply only to the website. Once free units are used or expire, optional paid app access costs US$0.10 per successful lookup.

Prepaid checkout is not currently available. Your account shows the payment options currently available. Free trial and contribution lookups are separate from paid billing.

No fixed membership fee is charged. Adding a card enables paid usage. Stripe uses a metered subscription to collect the lookup charges monthly. Your account shows your usage, estimated cost, next billing date and invoices. You can turn off paid lookups there; outstanding usage will still be billed.

Creating, editing and sharing reports does not add a separate report fee. Successful appliance lookups performed while building a report are charged at the applicable lookup rate.

ApplianceAge covers appliances, water heaters, furnaces, boilers, air conditioners, heat pumps and other equipment across 570+ manufacturers. Date-lookup support varies by brand and serial format; some labels cannot be dated reliably.

Photograph the full data plate with the model and serial number in focus. Avoid glare and include the manufacturer’s name. Check the extracted details against the label and correct any reading errors before relying on the result.

Some manufacturers repeat their date codes, and older labels can be hard to read. ApplianceAge may show multiple possible dates or ask for more information. A manufacture date is not an installation date or a condition inspection.

The check compares your appliance details with indexed recall notices. A matching notice includes an official source link. “No matching recall found” describes the records checked; it does not certify the appliance’s condition or guarantee that no recall exists. If a notice needs a separate component label or more details, the result explains what to check next.

Our indexed sources include the U.S. Consumer Product Safety Commission (CPSC), Health Canada, OECD GlobalRecalls and Ontario’s Electrical Safety Authority (ESA). Coverage and affected-unit details vary by source. Always follow the official notice for eligibility and remedy instructions.

Yes. Sign in with the same email address. We send a six-digit code that works for 10 minutes. If it does not arrive, check your junk folder or request a new code.

Correct the brand, model or serial number in the result screen. Use “Report a problem or a missing brand” to send a label for review, or contact us using the form below. Include what you entered and what looks wrong.

For saved data, open your website account and choose “Delete my Appliance Age data”. To delete your account, open More in the app and choose “Delete my account”. You can also use the contact form below and choose “Delete my account”; we will verify ownership before taking action. Required billing records are retained as described in our privacy policy.